Remote technical support. No subscriptions. No automatic charges.
TechCare provides remote technical assistance for personal devices — computers, phones, and tablets. Direct support, manual activation, no automatic charges.
TechCare ("we", "us", "the service") is a remote technical support service operated under the TechCare brand. We provide digital assistance for personal devices including diagnosis, configuration, and troubleshooting support delivered remotely via chat or designated communication channels.
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Scope of Service
TechCare provides remote technical support for personal devices (computers, smartphones, tablets). Our service includes:
Remote diagnosis of software issues
Device configuration and setup assistance
General technical troubleshooting
Guidance and recommendations for personal device use
TechCare does not include physical repairs, hardware replacement, on-site visits, or guarantees of specific outcomes. Support is provided on a best-effort basis.
Este servicio es 100% digital. No incluye productos físicos, visitas presenciales ni garantía de resultados específicos.
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Payment & Service Periods
TechCare support is offered in fixed periods: 1 month ($25 USD), 3 months ($40 USD), or 6 months ($70 USD). Payment is made in advance via the secure payment link provided by TechCare.
Renewals are not automatic. Each payment activates a new support period manually. Clients are never enrolled in automatic recurring charges without explicit consent.
Support activation is confirmed individually after each payment is received and verified.
TechCare reserves the right to decline service requests at its sole discretion. Service is provided to approved clients only. Submitting a request does not guarantee access to the service.
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Refund Policy
Due to the digital nature of this service, refunds are not issued once a support period has been activated and service access has been confirmed to the client.
If you believe there has been an error or the service was not activated, you must contact us within 48 hours of payment at soporte@gettechcare.com. We will review each case individually.
Chargebacks & Payment Disputes: Initiating a chargeback or payment dispute without first contacting TechCare at soporte@gettechcare.com constitutes a breach of these Terms. TechCare reserves the right to terminate service immediately upon initiation of an unauthorized dispute.
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Client Responsibilities
By using TechCare, you agree to:
Provide accurate contact information for support identification
Use the service for personal, non-commercial purposes only
Not share your support access with third parties
Cooperate with technicians to enable effective remote support
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Limitation of Liability
TechCare provides support on a best-effort basis. We are not liable for data loss occurring during or after remote support sessions, device damage caused by pre-existing conditions, inability to resolve issues outside the scope of remote support, or third-party service interruptions.
Our total liability in any case shall not exceed the amount paid by the client for the current support period.
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Privacy
TechCare collects only the information necessary to provide and identify support services (name, phone number or ID, and contact channel). We do not sell or share client data with third parties.
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Governing Law
These terms are governed by the laws of the United Mexican States (México). For clients in the United States: by using this service you acknowledge that TechCare is operated from Mexico and that Mexican law governs this agreement.
TechCare provides services to approved clients only. Once a client is approved and a support period is activated, the following refund policy applies.
TechCare provides a digital remote support service. Because the service begins immediately upon activation and no physical product is involved, our general policy is that payments are non-refundable once a support period has been confirmed and activated.
Once your support period is activated and confirmed, the payment is final. Renewals are never automatic — you only pay when you choose to continue.
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When refunds are not issued
We do not issue refunds in the following situations:
The support period has been activated and access confirmed to you
You no longer need the service during an active period
The issue you contacted us about was resolved during the support session
You changed your mind after activation
The request is made more than 48 hours after payment
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When we will review your case
May qualify
Charged but support period was never activated or confirmed by TechCare
May qualify
Charged more than once for the same period due to a payment error
Does not qualify
Service was activated but you did not use it during the support period
Does not qualify
Unsatisfied with the outcome of a session that was delivered
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How to request a review
Contact us within 48 hours of payment at soporte@gettechcare.com. Include your payment reference, phone number or ID used at checkout, and a brief description of the issue. We will respond within 1 business day.
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Chargebacks & disputes
If you initiate a chargeback without first contacting us, we reserve the right to provide evidence of service delivery to the payment processor, including communication records, activation confirmation, and support session details.
We encourage you to reach out directly — most issues can be resolved quickly without involving your bank or payment provider.